Support

Support

 

 

Introduction: Thank you for visiting GOOHEALTHY. We are fully committed to providing the best possible experience for our customers, which includes offering support for any questions or issues you may have. Our priority is to ensure your satisfaction and resolve any concerns with efficiency and transparency.

Return and Exchange Policy:

We are confident that you will be fully satisfied with your purchase from GOOHEALTHY. However, if for any reason you are not, we offer a return and refund policy that complies with legal standards to protect both parties.

Return Conditions:

  • Returns must be requested within 14 calendar days from the date of receipt of the product.

  • The product must be unused, in its original condition, and with the packaging intact to be eligible for return.

  • Return shipping costs are the responsibility of the customer. Please send the product back to our central warehouse according to the provided instructions.

  • A refund will be processed only after the product is received and inspected. The refunded amount will be only the product price, excluding shipping costs.

  • Promotional or discounted products are not eligible for returns, except in cases of manufacturing defects or damage during transit.

Exchanges:

  • We do not offer direct exchanges. If you wish to exchange the product for another, you must return the item as per the above conditions and place a new order.

Terms of Service:

By using the GOOHEALTHY website, you agree to our Terms of Service. These terms set out the conditions under which you may use the GOOHEALTHY website and services. We recommend that you carefully read all terms before making any purchase or interacting with our platform. For your protection, this information is always accessible in the footer of every page on the website.

Disputes and Legal Protection:

  • By making a purchase with us, you acknowledge that claims for damages caused by improper use of the product will not be accepted.

  • In the event of a dispute or claim, the resolution process will be governed by the laws of Germany, Austria, and Luxembourg.

  • GOOHEALTHY reserves the right to request evidence to verify the condition of the product and the reason for the claim. Failure to provide such evidence may result in the closure of the dispute without a refund.

  • We do not accept claims for shipping delays, as long as the estimated delivery times have been met, including variations during peak periods.

Frequently Asked Questions:

Here are some answers to the most frequently asked questions we receive:

How can I track my order?

  • You can track your order in two ways:
    • Log in to your account and go to the "My Orders" section.
    • Go to our tracking section and paste the tracking number provided to you via email.

How can I cancel my order?

  • You can cancel your order only before it has shipped. Please contact us immediately if you wish to cancel. Once the order has been shipped, cancellation is no longer possible.

How do I return a product?

  • To return a product, simply contact us within 14 days after receiving the product. You will receive a refund for the product price, excluding shipping costs.

When will my refund be processed?

  • Refunds will be processed after the returned item is received and inspected. The refund will be issued to the original payment method.

Self-Service Resources:

To make it easier to access support information, we offer the following self-service resources:

FAQ (Frequently Asked Questions):

  • Our FAQ section answers the most common questions we receive from our customers. We recommend checking this section before reaching out to us.

Contact:

  • If you cannot find the information you need or require further assistance, please contact us via email at info@goohealthy.com or use our live chat for immediate support.

Conclusion: Thank you for visiting GOOHEALTHY. We hope you find everything you need to feel beautiful, inside and out. We are here to ensure the best shopping experience, with dedicated support and clear policies. If you need help, don’t hesitate to contact us!