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Return Terms



Return Terms

At GOOHEALTHY, we are committed to providing a seamless and fair return process. These terms outline the conditions and requirements for returns to ensure clarity and protection for both parties. Please read them carefully before initiating a return request.

Conditions for Returns

Eligibility for Returns

  • Products must be in their original, unopened, and sealed packaging to qualify for a return.
  • The product must not show signs of use, damage, or tampering.
  • All returns must be initiated within 14 days of receiving the order.

Products Not Eligible for Returns
For health, safety, and quality assurance reasons, the following items cannot be returned:

  • Opened or used products, including creams, sprays, patches, liquids, and gels;
  • Consumable products or those that come into direct contact with the skin, such as face masks and adhesive patches;
  • Intimate products, including makeup, intimate care items, or undergarments.

Return Process
To initiate a return, please complete the Return Form available at the following link:
GOOHEALTHY Return Form.

  • Ensure all fields are filled out correctly to avoid delays.
  • Include your order number and provide clear photos if requested for verification purposes.

Shipping Costs for Returns

  • Return shipping fees and any customs charges are the customer’s responsibility.
  • Returns must be sent to our international central warehouse located in Hong Kong.
  • GOOHEALTHY is not liable for items lost or damaged during return shipping. We strongly recommend using a tracked and insured shipping method to avoid any issues.

Packaging Requirements

  • Products must be properly packed and protected to prevent damage during transit.
  • GOOHEALTHY reserves the right to reject returns if items arrive in unsuitable conditions.

Inspection and Refund Process

  • Upon receiving the returned item, it will be inspected to confirm eligibility for a refund.
  • If the product meets all return conditions, the refund will be processed within 7 business days of receipt.
  • If the product fails inspection, the customer will be notified, and no refund will be issued.

Promotional or Discounted Items

  • Items purchased during promotions or sales are not eligible for returns, except in cases of proven defect.

Frequently Asked Questions

What happens if I send a return that doesn’t meet the conditions?

  • Products that do not meet the eligibility criteria will not be refunded or returned to the customer.

Can I cancel my order if it’s already shipped?

  • Once an order has been processed and dispatched, cancellations or refunds are not possible. Please refer to our Refund Policy for further details.

What if my item is lost during return shipping?

  • GOOHEALTHY is not responsible for lost or stolen returns. It is the customer’s responsibility to ensure the package arrives safely at our warehouse.

Additional Protections Against Disputes

Delivery Confirmation

  • All orders are shipped with tracking to confirm delivery. If tracking indicates delivery, disputes will not be accepted unless proof to the contrary is provided.

Reason for Return

  • GOOHEALTHY does not accept returns based on dissatisfaction with product results or unmet personal expectations for opened or used products.

Shipping Delays

  • Refunds or returns will not be accepted for shipping delays unless the maximum delivery period of 30 business days has been exceeded and verified by the carrier.

Declaration of Acceptance

By making a purchase at GOOHEALTHY, you declare that you have read, understood, and agreed to our Refund Policy, Shipping Policy, and Return Terms. These terms are available in the footer of every page on our website for review prior to completing your purchase.