Support
Shipping
Processing and Shipping Times
Order Processing
- All orders are processed at our central international warehouse, due to the fact that we sell to many countries around the world.
- Processing time is typically 1 to 3 business days. During peak periods or holidays, this may extend to up to 6 business days.
Shipping Times
Once processed, shipping times vary depending on the customer’s location:
| Location | Estimated Shipping Time |
|---|---|
| Germany, Austria, Luxembourg | 5 - 12 business days |
| Other European countries | 5 - 15 business days |
| North America | 7 - 15 business days |
| Australia and Oceania | 7 - 15 business days |
| Rest of the world | 7 - 20 business days |
- The indicated times do not include customs clearance or transportation delays.
- During high-demand periods, such as holidays, additional delays may occur.
Shipping Rules and Conditions
Shipping Confirmation
- Once an order is shipped, the customer will receive a confirmation email with tracking information.
- We recommend regularly checking the tracking updates to stay informed about your delivery status.
Shipping Delays
- GOOHEALTHY is not responsible for delays caused by:
- Customs clearance procedures in the destination country;
- Strikes or interruptions in transportation services;
- Natural disasters or unforeseen circumstances beyond our control.
Lost or Stolen Packages
- If the tracking status indicates the package has been delivered, GOOHEALTHY is not responsible for lost or stolen packages.
- In such cases, we encourage customers to check with neighbors or contact the shipping carrier for further assistance.
Address Changes After Shipping
- Address changes cannot be made once the order has been shipped. Please ensure the details provided at checkout are accurate.
Refunds and Cancellations Related to Shipping
- Orders cannot be canceled once they have been shipped.
- Refunds or returns are not accepted for delays within the estimated shipping timeframe.
Dispute Protections for Shipping-Related Issues
Non-Delivered Orders
- If a package is not delivered within 30 business days after shipment, customers should contact our support team at info@goohealthy.com for further investigation.
- In cases of confirmed loss, GOOHEALTHY will resend the product at no additional cost.
Orders in Transit
- Orders already in transit cannot be canceled or refunded, as the shipping process cannot be interrupted.
Customs Delays
- Any additional time due to customs clearance will not be considered part of the regular shipping timeframe.
Returned Packages
- If a package is returned to us due to an incorrect address or refusal to accept the delivery, the customer will be responsible for the costs of reshipping.
Declaration of Acceptance
By placing an order with GOOHEALTHY, you confirm that you have read, understood, and agreed to our Shipping Policy, Return Terms, and Refund Policy. These details are available in the footer of every page on our website for review before completing your purchase.